Thank you for shopping with us at MarinerParts.com.au, your go-to source for marine parts, including Volvo Penta and Yanmar products. We aim to ensure your satisfaction with every purchase. Here’s our policy:

Change of Mind Returns:

  • Timeframe: You have 30 days from the date of purchase to return items for a change of mind.
  • Condition: Items must be unused, unopened, and in their original packaging.
    • Special Condition for Electrical Parts: The seals must still be intact for any electrical parts to be eligible for return.

Procedure for Change of Mind Returns:

  1. Contact our customer service team at [contact email/phone] to initiate the return process.
  2. Ship the item(s) back to us at your expense, ensuring they are securely packaged.
  3. Upon receipt and inspection, if the item meets the above conditions, we will issue a refund to your original method of payment.

Damaged or Faulty Items:

  • We comply with the Australian Consumer Law for any items that are faulty or damaged.
  • If you receive an item that is damaged or not functioning correctly, please notify us within a reasonable time after discovery.

Procedure for Damaged or Faulty Items:

  1. Contact us immediately via [contact email/phone] with a description of the issue, including photos if possible.
  2. We will assess the situation and may request the return of the item for inspection or offer a repair or replacement if applicable.
  3. Return shipping for damaged or faulty items will be at our expense unless otherwise agreed.

Warranty:

  • Manufacturer’s Warranty: All products sold by MarinerParts.com.au come with the manufacturer’s warranty, which varies by product. Please refer to the individual product listings or contact us for specific warranty details.
    • Volvo Penta and Yanmar Products: These products generally come with a manufacturer’s warranty which covers defects in materials and workmanship. The duration and specific terms can differ, so check the product documentation or contact us for precise warranty information.
  • Extended Warranties: We may offer extended warranties on select products. Details will be provided at the time of purchase or upon request.
  • Warranty Claims: To make a warranty claim, you must provide proof of purchase. Contact us to initiate the warranty process, and we will guide you through the necessary steps, which might include returning the item for assessment or repair.

General Information:

  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
  • Exchanges: If your return is approved, you may opt for an exchange instead of a refund if the item is still in stock.
  • Non-Returnable Items: Custom orders, special orders, or items that are not standard stock are not eligible for return unless they arrive damaged or defective.

Contact Us: For any questions or concerns regarding our returns policy or to start a return, please reach out to us at [contact email/phone].

Make sure to replace [contact email/phone] with your actual contact details before using this policy.